Valuable Information

Shopping with wheelchair in relief, niceness. Various services and facilities which we want to know

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2020/03/30

[June, 2020 update]
We change due to various circumstances and cancel some facilities, use of service.
Please see page of Click here for details.
https://www.isetan.mistore.jp/shinjuku/news_list/news_detail068.html



We manage Isetan Shinjuku smart happily! When know, profit, is helpful, and send information.

By this article, we introduce with relief, various services and facilities to have you spend comfortably by return from visit for customer that walk is inconvenient customer of the use with wheelchair.

 

 

 

Directions until visit and convenient service

To customer coming by train

To come by train to Isetan Shinjuku,

・Tokyo Metro Marunouchi Line, Fukutoshin Line/Toei Subway Toei Shinjuku Line "Shinjukusanchome Station"
・JR "Shinjuku Station"

It is convenient to use this.

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Shinjukusanchome Station is connected directly with metro promenade under the ground and can enter by elevator of "the basement front entrance" (Exit B4).

 

To companion or customer who drives car by yourself, and comes

When you come by car, please use "Main Building Parking".

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We will inform of exclusive parking space if you can have disability certificate.

 

To customer coming by courtesy car or taxi

Carriage porch is at the entrance on the Main Building Parking side.

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In the case of pickup and drop-off by car, please use this. As you secure enough space, you can get on and off safely slowly. Taxi stand is this place, too.

 

 

We give various service to have you do shopping comfortably

 

Wheelchair for free rental service

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We perform free rental of wheelchair to physically disabled customer. Please order in each following bureau.

[wheelchair rental service] Guidance place
・The main building 1F front entrance information desk
・The main building 1F parking side information desk
・The main building B1F parking side information desk
・The main building B1F Meiji-dori St. side information desk
・The Men's Building 1F information desk

 

 

Handicap attend service (guidance in shop)

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By physically disabled person and handicap attend service that we intended for toward the wheelchair, Isetan stylist supports shopping (until free of charge, once two hours). Smooth guidance is possible when you make a reservation over telephone by the day before.

[handicap attendant service Reservations]
Telephone: 03-3352-1111 (main switchboard)

What we want to hear about in Reservations in the line
・The name, contact information
・About the purchase planned article (request, use, budget)

As for flow and the details of the use, please see the following.

Shopping support "handicap attendant service" to physically disabled person including wheelchair

 

 

Stylist who can do sign language

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As for the person that sign language is proficient in one of shop stylist. In the case of visit, ask the information desk person in charge. (we do not always wait. Thank you for your understanding beforehand.)

 

 

Hands-free shopping

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We gather up article which had you purchase at store and are service that you can receive at appointed "delivery counter". Customer of the use can receive parking by Counter of parking of the use.

About the "hands-free shopping" use

At the time of purchase, please order to stylist (salesperson).
Handing over counter is following four places.

1. Main building 1F "main building Isetan parking" side entrance 2 side "Purchase product handing over A Counter"
2. "Purchase product handing over B counter" in front of the "Main Building Parking" 1F fare adjustment office
3. "Main Building Parking" basement 4F fare adjustment office side "Purchase product handing over B4 Counter"
4. "Park city ISETAN 1" 1F fare adjustment office side "Purchase product handing over C Counter"

※We have in C in A B, B4 more than 90 minutes more than 30 minutes at arrangement time to each Counter.
※Caretakers such as private properties valuables are not expected.

In addition, as for the details about custody of baggage including locker, please see the following.

We leave baggage and do shopping empty-handed ♪ Using locker and baggage custody service more usefully

 

 

 

Facilities, facilities which are available at the time of shopping

 

Wheelchair prepares spacious fitting room which we can try on, too

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We offer spacious fitting room where family and companion can go with in the case of try-on of clothes. You weigh slowly and carefully, and please enjoy shopping. We can prepare products beforehand if you can tell request by attend service.

 

 

Simple writing board

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We install conversation by writing board in each bureau. Please order in each following bureau.

[conversation by writing board setting place]
・The main building 1F front entrance information desk
・The main building 1F parking side information desk
・The main building B1F parking side information desk
・The main building B1F Meiji-dori St. side information desk
・The Men's Building 1F information desk

 

 

Priority elevator

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We offer priority elevator which we pointed toward wheelchair, advanced age, the baby stroller during pregnancy.

[priority elevator setting place]
・One main building 10 size stairs side elevator
・One Meiji-dori St. side elevator

 

 

Multifunctional toilet

We install multifunctional restroom in the following powder rooms.

[multifunctional toilet setting place]
・Main building: Each Floor (powder room is not on 1F) of the Meiji-dori St. side powder room
・Men's Building: Powder room on the sixth floor

 

 

Restaurant where we can come to with wheelchair

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There is not step, and 23 stores offer spacious restaurant making. Please use even one for the dinner in a great number of people.

Restaurant search is possible when we have you check "wheelchair correspondence" on condition of this page.

 

In addition, if there are any some consultation, please feel free to contact. We look forward to your visit.

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